TERMS & CONDITIONS
ASPLUND is not responsible for any errors in the depiction of the products, prices and stock availability on this website. We aim to show the colours of the products as accurately as possible, but we can not guarantee that the colours perfectly reflect those of the goods as they appear in reality. Neither can we guarantee that all images shown here accurately reflect their appearance in reality. Also note that the size of the products might not be proportionate. Therefore, see the dimensions of each product.
Payment
All prices are in Swedish Kronor (SEK), including VAT. We accept payment with the credit cards listed; Visa, MasterCard, Diners and American Express.
Stock & delivery
We try to have most of the items in stock and for immediate delivery. Some items however need to be ordered and have a longer delivery time. You will see the approximate delivery time specified on each product.
All delivery times are approximate and refer to the time from which we have received and registered your order until the item is shipped from our warehouse. Currently, we only deliver within the Europe. Some items are marked "Sweden only" and are currently sold only within Sweden.
Domestic shipping & fees NEW freight deals from 8 jan 2013:
Shipping is free for all orders over SEK 1000. When ordering for lower amounts, we charge just 50 SEK for shipping. You also have the option to collect certain goods at our shop on Sibyllegatan 31 or at our warehouse in Årsta. We will let you know when your goods are ready to be picked up.
Small packages are normally delivered by Posten or DHL to a Service Point. Once your order has been shipped you will receive an email notification with a DHL tracking number. Larger items will be delivered by DHL to your door. If you not need help carrying, DHL charge 250 SEK.
European shipping & fees NEW freight deals from 8th Jan 2013:
For deliveries outside of Sweden, but within the Europe, the shipping fee is calculated to: if you order an amount up to SEK 2000, the delivery fee will be SEK 200 ink VAT. If you order an amount over SEK 2000 the shipping is free. For orders outside the EU the fee is always 200 SEK. Customs will paid by the customer on delivery. ASPLUND reserves the right to select the appropriate delivery method. The delivery time for shipping is a little longer than domestic delivery, and is determined by country and shipping method.
Transport damage
Be sure to check the goods for any damage when you receive the delivery. For items with visible, external transport damages, you need to inform the driver immediately and this needs to be listed on the freight document. Otherwise we can not claim from the shipping company. If you discover hidden defects or transport damage after opening the packaging, please notify us as soon as possible.
For all transport damage contact onlineshop@asplund.org, and in your email attach clear photos of the damage and any damage to the packaging. Please also quote your order number. When we claim the damage, we need to notify our transport company within 1-3 days, we would therefore greatly appreciate it if you report the damage within this time. Any product that we deem to have been damaged during transport will be replaced as soon as possible and free of charge.
Complaints
You have the right to complain about a product in the case of a manufacturing defect with the product. Contact us within 14 days at onlineshop@asplund.org, and include clear pictures of the defect and state your order number. In the case of a claim due to faulty goods we will pay for return shipping and where possible, will replace the item with a new one.
Right of withdrawal
When you buy something at our online store we follow the ”Distance and Doorstep Sales Act”, which means that you have the right to cancel your purchase within 14 days after you receive the goods. The item must be in as good condition as when you received it, i.e. unused and undamaged. The original packaging must be saved and be sent back with the goods. When you use the right of withdrawal, you as a customer pay for the return shipping. We are not responsible for any shipping damage incurred on returns. Therefore, please send the return item well packaged.
In the case of the purchase of goods made to order, the right of withdrawal is not valid in full. In this case, the withdrawal is five days from the date you received the order confirmation.
Returns
For returns, please contact us via onlineshop@asplund.org to receive the return documents. We will send them to you by e-mail or by post.
For returns of large goods (over 20 kg), we can help with the return freight documents. The payment for the return is adjusted with the refund payment of your money. Refund payment is made to your bank account and within 10 days of us having received and accepted your return.
