TERMS & CONDITIONS – ASPLUND onlineshop
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TERMS & CONDITIONS

ASPLUND is not responsible for any errors in the depiction of the products, prices and stock availability on this website. We aim to show the colours of the products as accurately as possible, but we can not guarantee that the colours perfectly reflect those of the goods as they appear in reality. Neither can we guarantee that all images shown here accurately reflect their appearance in reality. Also note that the size of the products might not be proportionate. Therefore, see the dimensions of each product.


Payment

All prices are in Swedish Kronor (SEK), including VAT.

Payments within Sweden is through Klarna. You can choose between direct payment, invoice or partial payment. Your invoice will be sent to you the samt time as your order leave our warehouse.

For orders outside Sweden, we accept payment with the credit cards listed; Visa, MasterCard, Diners and American Express.


Stock & delivery

Most of our furniture products are made when ordered. On some items this means a long delivery time. You will see the approximate delivery time specified on each product.

All delivery times are approximate and refer to the time from which we have received and registered your order until the item is shipped from our production facilities or warehouses. Currently, we only deliver within Sweden.  


Domestic transport & fees

Shipping is free for all orders over SEK 1500. When ordering for lower amounts, we charge just 60 SEK for shipping. You also have the option to collect certain goods at our shop at Sibyllegatan 31 or at our warehouse in Frihamnen. We will let you know when your goods are ready to be picked up.

Small packages are normally delivered by Posten or DHL to a Service Point. Once your order has been shipped you will receive an email notification with a DHL tracking number.

You can use this link to track your shipment: https://activetracing.dhl.com/DatPublic/datSelection.do

MORE OPPORTUNITIES TO GET THE FURNITURE DELIVERED  IN STOCKHOLM GREATER AREA

You can pick up your furniture for free at MTM-store in Frihamnen, STOCKHOLM
Or you can order carry help via a freight company and help with unpacking your furniture, 2 people for 595 SEK.

If you need help with carrying or other home delivery service, please see our Home Delivery page

European / worldwide transport & fees    

As for the moment - we do not deliver abroad. 
We have retailers all over the world - find your nearest retailer here at our Asplund Collection homepage:

http://www.asplund.org/asplund-retailers 


Transport damage

Be sure to check the goods for any damage when you receive the delivery. For items with visible, external transport damages, you need to inform the driver immediately and this needs to be listed on the freight document. Otherwise we can not claim from the shipping company. If you discover hidden defects or transport damage after opening the packaging, please notify us as soon as possible.

For all transport damage contact onlineshop@asplund.org, and in your email attach clear photos of the damage and any damage to the packaging. Please also quote your order number. When we claim the damage, we need to notify our transport company within 1-3 days, we would therefore greatly appreciate it if you report the damage within this time. Any product that we deem to have been damaged during transport will be replaced as soon as possible and free of charge.

Please note that when you yourself collect goods at our warehouse or DHL terminal, you must check the goods prior to taking the goods away. Transport damages that are noted after leaving the terminal will not be accepted


Complaints

You have the right to complain about a product in the case of a manufacturing defect with the product. Contact us within 14 days at onlineshop@asplund.org, and include clear pictures of the defect and state your order number. In the case of a claim due to faulty goods we will pay for return shipping  and where possible, will replace the item with a new one.


Right of withdrawal

When you buy something at our online store we follow the ”Distance and Doorstep Sales Act”, which means that you have the right to cancel your purchase within 14 days after you receive the goods. The item must be in as good condition as when you received it, i.e. unused and undamaged. The original packaging must be saved and be sent back with the goods. When you use the right of withdrawal, you as a customer pay for the return shipping. We are not responsible for any shipping damage incurred on returns. Therefore, please send the return item well packaged.

In the case of the purchase of goods made to order, the right of withdrawal is not valid in. Almost all our furniture can be ordererd in many different sizes and colours. This is why we are not able to have all choices in stock. The goods are therefore made after you place your order and can not be returned unless faulty. This includes all our furniture and carpets that are not in stock.


Returns

For returns, please contact us via onlineshop@asplund.org to receive the return documents. We will send them to you by e-mail or by post.

For returns of large goods (over 20 kg), we can help with the return freight documents. The payment for the return is adjusted with the refund payment of your money. Refund payment is made to your bank account and within 10 days of us having received and accepted your return.

Special 'made to order' products cannot be returned unless faulty. This includes all our furniture and carpets that are not in stock.